Return Policy

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1. Overview

At Candlesarthandma, we are committed to ensuring your complete satisfaction with our car electronics installation services. We understand that circumstances may arise where you need to request a refund or make changes to your service order. This Return Policy outlines our procedures for handling returns, refunds, and service adjustments to ensure a fair and transparent process for all our customers.

Our return policy is designed to protect both our customers and our business while maintaining the highest standards of customer service. We believe in standing behind our work and will work with you to resolve any issues that may arise. Please read this policy carefully to understand your rights and our obligations regarding returns and refunds.

By purchasing our services, you acknowledge that you have read and understood this Return Policy. If you have any questions about this policy before making a purchase, please contact us for clarification. Our team is happy to explain any aspect of this policy and help you make an informed decision.

2. Service Satisfaction

Your satisfaction is our top priority. If you are not completely satisfied with any installation service we have performed, please contact us within 14 days of service completion. We will work with you to address any concerns and make necessary adjustments to ensure you are happy with the final result. Our commitment to quality means we take every concern seriously and will do everything reasonable to resolve issues to your satisfaction.

During the satisfaction review period, we offer free inspections and adjustments for any installation work that does not meet your expectations. This includes re-tuning audio systems, adjusting component positions, or addressing any functionality issues that may have arisen after installation. We want you to enjoy your upgraded vehicle without any reservations.

If after our review and adjustment process you are still not satisfied with the service, we will discuss refund options based on the specific circumstances of your case. We evaluate each situation individually to ensure a fair resolution. Our goal is to maintain a positive relationship with all our customers and find mutually agreeable solutions.

3. Refund Eligibility

3.1 Full Refunds

Full refunds may be available in the following circumstances:

• Cancellation of service at least 48 hours before the scheduled appointment
• Service cannot be completed due to unforeseen vehicle compatibility issues identified before work begins
• Service provider cancellation due to scheduling conflicts or other internal reasons
• Duplicate charges or billing errors on your account
• Services not rendered as described with no possible remedy

To request a full refund, you must provide proof of purchase and a detailed explanation of the reason for your request. Full refund requests will be reviewed within 5-7 business days, and if approved, the refund will be processed using the original payment method within 10-14 business days.

3.2 Partial Refunds

Partial refunds may be offered in situations where:

• Service was partially completed before cancellation
• Specific components of a package service do not meet expectations
• Service modifications requested after work has begun
• Equipment returns when installation has already been performed

The amount of a partial refund will be determined based on the proportion of work completed, materials used, and labor invested. We strive to be fair in our calculations and will provide a detailed breakdown of how the partial refund amount was determined. You have the right to dispute this calculation if you believe it is inaccurate.

3.3 Non-Refundable Items

The following items and services are generally not eligible for refunds:

• Custom-ordered equipment that has been opened or installed
• Labor costs for completed installations
• Diagnostic and consultation fees
• Services cancelled less than 24 hours before the appointment
• Damage caused by customer misuse after installation
• Services performed as requested even if customer changes their mind

We understand that situations vary, and we are willing to consider exceptions to these guidelines on a case-by-case basis. If you believe your situation warrants special consideration, please contact us to discuss your options.

4. Equipment Returns

For equipment purchased through Candlesarthandma that has not been installed, returns may be accepted within 30 days of purchase, subject to the following conditions:

• Equipment must be in its original, unopened packaging
• All accessories, manuals, and documentation must be included
• Original receipt or proof of purchase is required
• Equipment must not show signs of use, damage, or tampering
• Return shipping costs are the responsibility of the customer unless the return is due to our error

Equipment that has been installed cannot be returned for a refund, as installation involves modification to the equipment and vehicle wiring. However, if equipment is found to be defective, it may be covered under the manufacturers warranty, and we can assist with warranty claims on your behalf.

To initiate an equipment return, please contact us to obtain a Return Merchandise Authorization number. Equipment returned without an RMA number may not be processed. Once we receive and inspect the returned equipment, we will notify you of the approval or rejection of your refund within 5 business days.

5. Warranty Claims

All installations performed by Candlesarthandma come with a warranty covering workmanship and installation quality. The warranty period varies by service package and is specified in your service agreement. During the warranty period, we will repair or replace any components that fail due to installation defects at no additional cost to you.

Our warranty covers defects in installation workmanship, connection failures due to improper wiring, mounting hardware failures when installed by our technicians, and software configuration issues related to our installation work. The warranty does not cover damage from accidents, misuse, unauthorized modifications, water damage, or normal wear and tear.

To make a warranty claim, contact us with your service receipt and a description of the issue. We will schedule an inspection appointment at your earliest convenience. If the issue is determined to be covered under warranty, repairs or replacements will be performed at no charge. If the issue is not covered, we will provide a quote for the repair work before proceeding.

5.1 Warranty Periods by Package

The following warranty periods apply to our installation packages:

• Basic Package: 1 year warranty on installation workmanship
• Premium Package: 2 year warranty on installation workmanship
• Elite Package: 3 year premium warranty on installation workmanship
• Custom Installations: Warranty period specified in custom service agreement

Manufacturer warranties on equipment are separate from our installation warranty and are handled directly through the equipment manufacturer or their authorized service centers. We can assist you in understanding and navigating manufacturer warranty processes.

6. How to Request a Return or Refund

To request a return or refund, please follow these steps:

• Contact our customer service team via phone or email with your request
• Provide your service receipt or order number for reference
• Explain the reason for your return or refund request in detail
• Provide any supporting documentation such as photos or videos if applicable
• Wait for our team to review your request and respond within 3-5 business days

Once your request is approved, we will provide instructions for any next steps, such as scheduling an inspection appointment or returning equipment. Refunds will be processed using the original payment method unless otherwise agreed upon. Please allow sufficient time for your financial institution to process the refund after it has been issued.

7. Exchanges

If you wish to exchange equipment for a different product, we are happy to accommodate your request subject to availability and the following conditions:

• The original equipment must meet the return conditions outlined in Section 4
• Price differences will be charged or refunded as applicable
• Additional installation charges may apply for the new equipment
• Exchanges must be requested within 30 days of original purchase

If the replacement equipment costs more than the original, you will be responsible for the difference. If it costs less, we will refund the difference to your original payment method. Custom-ordered items are not eligible for exchange unless they arrive defective or damaged.

8. Cancellation Policy

If you need to cancel a scheduled service appointment, please notify us as soon as possible. The following cancellation terms apply:

• Cancellations 48 hours or more before the appointment: Full refund of any deposit
• Cancellations 24-48 hours before the appointment: 50% refund of deposit
• Cancellations less than 24 hours before the appointment: No refund of deposit
• No-shows without prior notification: No refund and potential future booking restrictions

We understand that emergencies happen, and we will consider waiving cancellation fees in cases of documented emergencies or unforeseen circumstances. Please communicate with us as soon as possible if you need to cancel or reschedule your appointment.

9. Disputes and Appeals

If you disagree with a refund decision, you have the right to appeal. To initiate an appeal, please submit a written request explaining why you believe the decision should be reconsidered. Include any additional information or documentation that supports your case. Appeals will be reviewed by a senior manager within 10 business days.

We are committed to resolving disputes fairly and amicably. If you remain unsatisfied after the appeals process, you may pursue other resolution options as outlined in our Terms of Use. We encourage open communication and will work in good faith to reach a mutually acceptable resolution.

10. Changes to This Policy

We reserve the right to modify this Return Policy at any time. Changes will be effective immediately upon posting to our website. Your continued use of our services after any changes constitutes your acceptance of the new policy. We encourage you to review this policy periodically to stay informed about our return and refund procedures.

If we make material changes to this policy, we will notify you by email or by posting a prominent notice on our website prior to the change becoming effective. The date of the most recent revision will be noted at the top of this page.

11. Contact Us

If you have any questions about this Return Policy or need to request a return or refund, please contact us at:

Candlesarthandma
400 Broad St, Seattle, WA 98109, USA
Phone: +1 206-905-2100
Email: relations@candlesarthandma.world

Our customer service team is available during regular business hours to assist you with any questions or concerns. We strive to respond to all inquiries within one business day and are committed to providing excellent customer service throughout the return and refund process.